Here at Salt, we want you to be completely in love with your purchase! If for any reason you have changed your mind and want to return/exchange your order, we offer full refunds for the item(s) you are returning and exchanges for faulty items. 
 
Returns/Exchange Criteria 
In order for us to process your return/exchange we require the garment to be returned in its original condition, i.e: 
  • Tags still attached
  • Hygiene sticker attached
  • Unworn
  • Unwashed
  • Unstained
  • Unperfumed
  • Salt branded ziplock bag included in return 
Please note: Returns/exchanges that do not comply with the above criteria will automatically be returned to sender, so please be careful with trying on your item. The conditions do not apply to faulty products. 
 
Faulty Items 
We are so sorry if the item you received was damaged or incorrect! Please contact our Customer Service Team so we can resolve this issue for you. All exchanges granted for faulty items will be issued when the item is returned and examined. 
contact@saltlabel.co.nz 
 
Returning an Item
Salt accepts all returns that are sent back within 14 days of receiving your item(s). Any returns accepted outside of this time period may be subjected to a restocking fee. 

We strongly suggest using a trackable postage option as it enables you to track the parcel being returned. Unfortunately, if the parcel is lost on its way to us, our Customer Service Team will be limited in what they can do to compensate you. If your tracking shows that your return has been delivered to our warehouse but the Customer Service Team has not been in contact with you, please follow up by contacting: contact@saltlabel.co.nz 

We do not reimburse any postage fees you may encounter while returning/exchanging your item. Please be aware of this before sending. 


Once we have your returned item you will be issued with a full refund for the value of the item(s). In order to issue the refund, you must be in contact with our Customer Service Team via the appropriate email: contact@saltlabel.co.nz 

Return Address: 
ATTN: Salt Label Limited Returns
24 Bayview Road
Paremata, Porirua, 
Wellington 5024 
New Zealand

Please note: The warehouse premises is not open to the public.